Customers who have purchased Products from cartracker.store have within 30 days from the time they receive the Product(s) to return the Product(s) for a full refund. Once an order has been placed, it cannot be canceled or modified. Products that were not purchased on cartracker.store are not eligible for return under this policy. Products must be returned in their original condition in their original and undamaged packaging to be eligible for return.

To request a refund, please send an email to sales@cartracker.store with your order number in the subject line. A sales representative will advise of your return eligibility and/or any additional action(s) that needs to be taken. You may then be issued a Return Merchandise Authorization (“RMA”) number that will be emailed to you with further instructions.

Please ship Products in its original packaging back to cartracker.store with the RMA number clearly marked on the outside of the shipping carton. Also include the packing slip and a copy of the order in the package. Packages without a valid RMA number may be refused and will be returned at your expense. The RMA expires after 20 days, so please be sure to ship the product within 20 days of receiving your RMA, otherwise it may be refused. Additional Product return instructions may be required.

cartracker.store will pay for return shipping on all exchanges for damaged/defective product or in cases of our order errors. For all other returns, you are responsible for shipping the product back to us via a traceable method. Original shipping fees are non-refundable. cartracker.store is not responsible for any returned Products lost or damaged in transit.

For any order related questions or concerns, please contact Customer Service at sales@cartracker.store. Please be sure to always reference your order number.